Terms and Conditions – Retail – Lemon Fresh UK Ltd

When agreeing to the below terms and conditions you acknowledge that you have read, understand and agree to the information on this page.

Placing Orders

Once the completion of checkout is made on our website you agree that as long as payment has been processed successfully our team can start preparing your order for dispatch.  When ordering before 11am, Monday to Friday our team aim to dispatch your order the same working day.  If you wish to cancel your order and you have placed the order before 11am, as long as you contact us before 11am the same day we can cancel the order and refund your purchase. If you place your order after 11am your order will not be dispatched until the next working day so in the event you wish to cancel the order please contact us before 11am the following working day.

Cancelling Orders

In the event you wish you cancel your order after the goods have left us and are with DHL we have two options.  We can charge a £12 fee (including VAT) to reroute DHL to deliver the package back to us.  Alternatively the package can be delivered to you and you can post it back to us.  In this event the buyer will pay the return postage.  If you need to send a parcel back, returns can be sent to Lemon Fresh UK Ltd, 82 - 85 Thames Industrial Park, East Tilbury, Essex, RM18 8RH.  Please include the original paperwork from the package as well as ensuring no products have been used and are in good condition.  

Returns

We accept returns in the event you change your mind as long as the goods are unopened, in a saleable condition.  You have 14 days from the day you receive your goods to make this decision.  In the event you are going to return items to us please email info@lemonfreshuk.com to let us know to expect your return or call our team directly on 01375 800987.  Returns are to be posted to Lemon Fresh UK Ltd, Units 83 - 85, Thames Industrial Park, East Tilbury, Essex, RM18 8RH.

The buyer is responsible for the cost of postage back to us.  A full refund will be returned to you within 7 days of receiving the goods in saleable and unopened condition.  If the goods are not saleable or have been used we reserve the right to refuse a refund request, however this is subject to management decision.

Goods you cannot return

We do not accept returns of products which have been opened or show signs of use due to hygiene reasons.

Faulty Goods

The Consumer Rights Act means any products you buy must be of satisfactory quality, fit for purpose and as described.

We provide 30 days from you receiving the product to make a claim to us for a faulty product.  The easiest way to report a faulty product is to call our team on 01375 800987.  Alternatively you can email info@lemonfreshuk.com.  We may ask you to provide photographic proof for the damage/faulty item.  In the event it needs to be returned to us we will ask you to post us the product and reimburse the cost of postage once a receipt of postage has been sent to us. 

Delivery Information

Delivery is as per the information on the delivery information page on our website.  By agreeing to the terms and conditions upon checkout, you agree that you have read, understand and agree to the delivery information we have provided including delivery fees, re-delivery fees and any administration fees incurred on orders.

Pricing

Prices displayed on our retail online website at www.lemonfreshuk.com are shown inclusive of VAT.  On the checkout page you will be a shown a VAT breakdown of the goods selected.  Our VAT number is 331 2573 31.

Outside UK Mainland & Highlands Delivery

At this time we cannot process orders to Ireland, or outside of mainland UK.  This includes the channel islands.

Payments

We accept two forms of payment online.  Payment by debit or credit card (Powered by WorldPay) or PayPal.

Both forms of online transaction take you away from our website to complete payment of your order meaning your data is only sent through a secure portal protected by SSL.

For payments made on the telephone, our team are trained to take payments and they are processed directly through a secure online portal powered by WorldPay.  We do not save or store any sensitive data to do with payments and have software on our IT systems to ensure this can never happen.  If you are unsure about our payment systems or have any questions then please contact our team directly on 01375 800987 or email info@lemonfreshuk.com.