Delivery Information

At Lemon Fresh UK we deliver nationwide across the United Kingdom.

We also welcome collections from our warehouse in Essex.

Collection

When you place your order and mark 'Collection from Warehouse' our team will prepare the order and send an email once the order is ready for collection.

We will then request you to book a time slot to collect the goods between Monday - Friday, 9am - 5pm.

You can pay via bank transfer, cash on collection or debit or credit card.

Our team can (optionally) help you load the goods in to your vehicle.

Minimum order for collection is £250 (including VAT).
Minimum order for delivery is £350 (including VAT)

Delivery

We are proud to delivery nationwide across mainland United Kingdom (excluding Northern Ireland and the Islands).

We can deliver to Northern Ireland and also Ireland, but there will be a pallet surcharge applied to the order and we require a valid EORI number to be able to dispatch the pallet.

Any questions on delivery or collection feel free to call us on 01375 800987 (Option 2).

Cancelled orders/Pallets undeliverable:

Date of delivery is sent via email.  If you are unable to receive the pallet on that day, you are to notify us as soon as possible, ideally before the pallet is dispatched.  We dispatch only to the delivery address specified on the order, unless written email and approval by management has been given.

In the event the pallet team arrive and there is no answer from the address and/or telephone they will wait a maximum of 10 minutes.  If no answer or delivery can be made for the delivery the pallet will be sent back to the local delivery and another delivery attempt made, for a charge of £30 per pallet (ex-VAT).

In the event an order is undeliverable and has to be sent back to us then a fixed fee of £45 (ex VAT) per pallet is charged.  We will then of course refund the order value, minus the £45 per pallet, plus an admin fee of £20 (ex VAT).  If a delivery is refused or returned, we hold the right to choose to cancel or suspend the wholesale account with us.  Any pending funds of course will be returned to you in this case, minus re-delivery fees/return to sender fees and admin fees.